• All damages must be identified within 15 days from the receiving date.
• 30-day money back/exchange guarantee (from the date of receiving).
• Exchanges: You must return the item(s) to us first before replacement(s) will be sent. Tip: Do not throw away your original boxes and parts. All exchanges shipping back to the customer will be shipped by normal ground services. Other shipping methods can be arranged for an additional charge.
• For all damaged items caused by shipping, we will claim with Fedex or UPS. Please be sure to keep the original packaging boxes so that Fedex or UPS can come and inspect them. If you lose your original packaging, you may not be able to claim for the damaged items. If the merchandise was shipped via USPS, please send it back to us and we will refund the shipping cost.
• All merchandise returned must be shipped Freight Prepaid. Products must be received within 10 days of the RMA number issue date. All original manuals and accessories must be included. If the products are not in their original condition or are missing parts, they may be rejected or subject to a 30% or more restocking fee.
• Any physical damage caused by mishandling or abused shall void the warranty. No RMA (Return Merchandise Authorization) number will be issued without the correct order number or invoice number. The RMA number should be clearly marked on the outside of the box. Failure to do so will delay the RMA process.
• Defective product(s) will be replaced with a like item upon return. Terms and conditions of manufacturer's warranty apply after 30 days.
• There will be a 15% restocking fee on all of the refused shipments or returned merchandise.
• Shipping and handling charges are non-refundable if the merchandise is not defective.
• All opened games are not eligible for refund or exchange.
• Should you return an order that was placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer, as these discounts were deducted from the original purchase amount.

Credit, Repair, or Exchanges:

If you qualify for credit, repair, or exchanges, you will need a Return Material Authorization (RMA) Number for all merchandise returned for credit, repair, or exchange. Please send a e-mail to return@senecaees.com to obtain a RMA number for credit, repair, or exchanges.

Please send us the following information:

• Your name
• Product name(s)
• Order number or invoice number
• Reason for returning the merchandise
• Exchange or refund